Small Business IT Support

September 12, 2019

Posted in: Information Technology - SMB

Making the best decision about Information Technology (IT) support and the maintenance of the information system is one the greatest challenges among small business owners today. Should you hire an in-house IT professional or outsource your IT support? To help with that question, we at Nuvodia have laid out the facts below with our small business IT support solution.

Hiring In-House IT Professional

According to Glassdoor, the average base pay for an IT professional is just over $85,000. This option does require a significant investment for small businesses. Small business IT support requires further investment of time to interview and integrate a new team member, typically every few years.

Outsourcing Small Business IT Support

Outsourcing small business IT support might seem expensive because the hourly rate that many IT companies charge. However, outsourced IT support can be extremely cost-effective because of the expertise, experience and backup being purchased. Best of all, your IT support service will always be hands-on, with a live human being in place to answer your questions 24x7x365.

The cost of outsourcing your IT support can vary greatly. Cost depends on the age and number of servers and computers being used in your organization. An average small business should budget between $1,000 and $2,500 per month, which is a huge savings compared to paying for an in-house IT professional. You also get the benefit of a whole team at your service, versus just one person.

Nuvodia’s IT Support Services

Nuvodia’s IT Support Services make it very easy for your small business to plan and budget for IT. Saving money is just one benefit your small business will realize. Your organization will benefit from reduced system downtime, increased productivity and an ability to add another layer of cybersecurity protection.

The most important benefit of Nuvodia’s IT Support Services is that it never rests. Nuvodia is working on your behalf 24x7x365. We monitor and maintain your IT network systems even while you sleep. You will receive notifications of impending problems, allowing you to intervene before your IT network goes down.

How Does SMB IT Support Work?

  • Free IT Assessment

    You will meet with one of our technology consultants to review your servers, network, switches, routers, computers, phones, firewall and more.

  • Environmental Review

    Discuss assessment results and detailed report of your outline, where it stands, pros and cons.

  • Custom Design

    Systems Engineers will customize designs based off environment and scope. They will provide pricing and timeline.

  • Project Kick-Off

    Project Managers become involved and take ownership, while setting initial expectations, coordinating resources and evaluating timeline.

  • Ongoing Support

    After implementation, Nuvodia’s team of network engineers and Tier 1/Tier 2 support technicains will manage your small business IT support solution.

By Josh Andrade (Nuvodia, Marketing Specialist)

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