Cancer Care Northwest
BUILDING A MORE ROBUST AND FLEXIBLE NETWORK: IT Redesign from the Bottom Up
Cancer Care Northwest (CCNW) is the Inland Northwest’s premier cancer center, providing an integrated approach to the diagnosis, treatment and healing of cancer and blood-related diseases.
Cancer Care Northwest is made up of 29 physicians, nine nurse practitioners and physician assistants, and more than 250 support staff prepared to help give you the best treatment for your cancer. They serve patients at eight locations in the Spokane and Coeur d’Alene metropolitan area, along with five outreach clinics throughout Washington state.
Cancer Care Northwest’s Challenges
Rebuilding Network Infrastructure
“Back in 2012,” according to CCNW CIO Carol O’Leary, “network resources were at a critical overload due to company growth and neglect of IT infrastructure. CCNW’s computer systems were experiencing downtime on a regular basis. We had a major system crash and unfortunately, found out the company engaged to backup our data had backup failures that had gone unnoticed. Our physicians recognized the importance of investing in the company’s infrastructure.”
Cancer Care Northwest started with a network redesign strategy from the bottom up. It began with a replacement of their network infrastructure. Then it moved from an expensive traditional PBX phone system to a Cisco voice over IP solution. “It allowed us to centralize our phone operators,” said O’Leary.
“Our voice technology is scalable to allow for future growth, and gives us flexibility to communicate with staff when they rotate from one location to another. In fact, we built our new Spokane Valley integrated cancer center without traditional phone wiring. We love our video phones. They allow our staff to have face to face communication no matter which CCNW location they are at.”
An Understanding Technology Partner
“I’ve worked with other technology partners in my healthcare career,” says O’Leary. “Nuvodia’s affiliation with Inland Imaging is an important relationship for us. Nuvodia understands what is necessary for pushing large images and the importance of system availability and performance. They get healthcare.”
Nuvodia and Cancer Care Northwest’s Solution
Nuvodia began their relationship with Cancer Care Northwest by taking on a couple of smaller projects. “The projects were completed on time, on budget, and it was a good working relationship,” says O’Leary. “They understand disruption of service for patient care is unacceptable. Our patients are under enough stress. We need to ensure our physicians and patients have timely, secure access to diagnostic imaging, pathology, and lab results to make informed decisions regarding their care.”
Asked what she enjoyed most about her relationship with Nuvodia, O’Leary cited the following factors:
- A high level of expertise available — “I can talk directly with an expert on the subject matter when I need them.”
- Honesty, character, and professionalism — “Nuvodia is a true partner — they are an extension of the values of our company.”
- A willingness and ability to solve problems with the right solution — “They have stepped up on multiple occasions to assist on projects with short timelines.”
The Result – A Growing Relationship
According to O’Leary, the results have been commendable and the relationship continues to grow.
“I have access to knowledgeable resources willing to work with innovative technologies. In October 2014, CCNW entered an agreement with Providence Healthcare and Kootenai Health, to be the provider of radiation services. We had 90 days to network four radiation sites located on two disparate networks. Radiation treatments at CDA and Post Falls transitioned from Kootenai Health to CCNW in January of 2015. 30 days later, radiation treatments at Sacred Heart Medical Center and Holy Family Hospital were delivered on the Cancer Care Northwest network by CCNW physicians.”
Great Communication. The Nuvodia Team has been really helpful if PACS happens to go offline or down. They are so responsive and easy to get in touch with when issues ever arise!
Holly Ingram, Radiology Director - Charleston, West Virginia
Choosing Nuvodia was one of the best business decisions we’ve made. They’re fast, responsive and passionate about what they do. Nuvodia actually exceeded our expectations in terms of the level of service they provide. They’re wonderful to work with.
Candace Walsh, Chief Financial Officer - Othello, Washinton
In 2004 we implemented a new Mysis VisionPM solution that required interfaces for orders, scheduling and billing charges. Among the many vendors involved, Nuvodia was unsurpassed, their HL7 integration expertise, flexibility and customer service focus drove the success of our integration effort.
David Holland, Director of Ancillary Services - Seattle, Washington
With Nuvodia, we get the whole package. The technology, the people, the industry knowledge, and the support.
Marc Simmons, Director of Diagnostic Imaging - Moses Lake, Washington
If we wanted to administer PACS internally, and have the ability to provide 24×7 support and the current technical knowledge to manage and maintain not only the software, but also the hardware and network, we would need an IT team of at least four to five people. For a small facility like ours, it is simply not feasible. The PACS support from Nuvodia has been fantastic. On a scale of 1 to 10, I’d give our experience with Nuvodia a 10.
Heather Myers, Director of Radiology Services - Atlanta, Georgia
Many businesses typically don’t have the number of people or breadth of expertise they need for their internal IT staff. Nuvodia is an excellent option. At Cascade Windows, my former employer, Nuvodia was able to provide scalable, affordable services – from hosted IT services to telephone systems – that we would not have been able to achieve in house. Every step along the way, they were very customer-service oriented and responsive, and they always delivered.
Lawrence Berry, Owner - Spokane, Washington
Nuvodia hosts the network for our electronic health records and practice management systems. They provide the best level of technical support and customer service in Spokane, giving our organization access to the expertise and infrastructure we could not afford to bring in house.
Melanie Sims, CEO - Spokane, Washington
Nathan was able to provide me the exact information I needed to relay to the modality vendor very quickly. He also went above and beyond when I did not receive good technical support from that vendor to try to help solve the issue himself. Great customer service!
Celia Hudson, Radiology Director - Manistique, Michigan
Nuvodia is always amazing. What an amazing company and your teamwork is on point! Thank you all very much.
Alexis Frazier, PACS Administrator - San Antonio, Texas
I cannot say thanks enough to the Nuvodia support team for all of the your help you have given. You guys have all been fantastic and very nice to work with. It’s been a complicated mess and your team has been great. Thank you for being patient!