As a result of the COVID-19 pandemic, most professionals have been working from home, resulting in heavy reliance on up-to-date technology before workplace re-entry. Now more than ever, technology is an imperative component of a comprehensive business continuity plan. This includes staff training, device and data transportation and handling, remote cybersecurity practices and much more.

Companies that use cloud technologies and proactively develop remote work policies are more equipped to transition to remote work, and eventually transition back into the office with minimal time and revenue losses. As businesses begin migrating back into traditional operating environments, consider updating the information technology (IT) related recommendations in your business continuity plan to build strategic resilience.

Communicate security precautions and updates.

Continuity plans must include a communications strategy that clearly outlines the security precautions taken and technologies used in your business. This strategy should detail how both internal and external crisis communication will be handled if disruption occurs. It is also important to provide your team with guidelines on how to inform and update clients on the status of disruptions.

Minimize delays with regular backups.

Keeping data backed up is one of the best ways to prevent delays if a system is compromised or fails. Typically, backups are run nightly. After a disruption, the restored data will be a day or more old. Developing a data backup strategy begins with identifying what data to back up, selecting and implementing hardware and software backup procedures.

Add peace of mind with a fail-safe plan.

In the event of a server, system or hardware failure, a fail-safe involves switching operations to standby technology. Keeping alternate servers, systems and hardware available can decrease delays and downtime. Note that regularly testing standby technologies to ensure they are updated and ready when needed is just as important as having them in place.

Measure resilience via re-entry time.

Your business should determine the maximum amount of time lost that it can potentially sustain. Track how much downtime costs you. Measure how quickly you can return to business as usual and adapt the plan as needed based on the results. When disaster strikes, being able to easily get back to work can make the difference between hours and days in terms of lost revenue.

Make outsourcing decisions today.

While we sincerely hope COVID-19 stops spreading soon, it is important for businesses to start making their IT outsourcing decisions today. Now is the time to select an IT outsourcing vendor that scales up and down based on business needs and fluctuations. We know many businesses are searching for temporary help in setting up a remote work system quickly. We give businesses options to get the perfect level of support. We also adjust those options at any time based on what our clients need.

Secure your work-from-home environment.

When employees are in the office, they feel safer. Now, employees are being told to work from home. The world is suddenly a much scarier place. What is worse, cybercriminals are taking full advantage of COVID-19. It is a great time to be a hacker, but not so much for innocent employees and businesses. If they get an email about the latest COVID-19 news or what looks to be an email from a manager or business owner that the employee needs to click a link to schedule a test because they might have been exposed, fear will make them click.

Now what? That is where our Managed Security Services comes into play. We will help businesses quickly implement new security measures to protect employees at home and the business’s network and data. After all, it is not just employees’ physical safety that is on the line when they work from home. It is also their digital safety. We know the last thing a small business needs on top of all the coronavirus impacts is a major breach. We have the expertise to quickly develop a security plan specific to our client and their needs.

Re-Entry

Our focus as business leaders should not only be on rebounding from the coronavirus. Instead, we should be anticipating and adjusting our continuity plans for future disruptions. In the coming weeks and months, take a proactive approach to making your business resilient. It will help answer questions about your ability to prevent and recover from disaster in the future, and it will develop the capacity for change before the next disruption strikes.

Our focus remains on supporting the health and well-being of our customers, staff, partners, and the community. As state and local governments begin to re-open, we at Nuvodia wanted to help make sure you have a safe and successful re-entry.

Below are some additional thoughts on workplace re-entry:

Technology

• Please let us know how we can support your plans for re-entry. We are here to help and want to ensure we have the resources and technology in place to support you.
• When re-entry occurs, please let your staff know to reach out with issues. We are here 24x7x365. Alternatively, you can reach out to your Technical Solutions Manager.
• We imagine the need to leverage video conferencing platforms will continue as a tool to maximize productivity and help provide social distancing. (e.g. WebEx, Microsoft Teams, Skype, etc.) These tools are great but can be problematic in a blended forum where some folks are onsite in numbers (perhaps in a conference room) and others are at home. Please let us know if we can help solve some of those challenges for you. Solutions exist that can mitigate many of those issues.
• If you are trying to add functionality to your work-from-home environment, we recommend utilizing soft phone technologies. Making telephone calls over the Internet using a general purpose computer rather than dedicated hardware can make your online experience much easier.
• Explore Microsoft Intune, a cloud-based management solution that provides for mobile device and operating system management.

Security

• As video conferencing has become the new norm and essential to our daily lives, please be aware as some videoconferencing platforms have been hacked or shown some serious security issues.
• Please be aware that phishing scams related to coronavirus (COVID-19) are prevalent as cyber-criminals continue to target the US workforce. Call us if any email or message looks suspicious.

Thank you for your patience while we all adapt to a new normal. We know it will take time and care from both our business & healthcare community working together. Protocols may change based on new information or evolving best practices. We will keep you informed of any important changes within Nuvodia relevant to the support we provide you and know that we will continue to follow the recommendations of local and state public health experts in collaboration with the City of Spokane leadership.

If we can assist or answer any questions, please feel free to reach out to us at 1-855-568-8634 for more information.

Citations

• Nuvodia – Cloud IT
• Nuvodia – Outsourced IT Support
• Nuvodia – Managed Security Services
• Harvard Business Review – Help Your Employees Manage Their Re-Entry Anxiety

By Josh Andrade (Nuvodia, Marketing Specialist)

CASE STUDIES

Accountability Services, PLLC
Audienz
Avista
Cancer Care Northwest
City of Spokane
Dingus, Zarecor & Associates PLLC (DZA)
Doctors Imaging
MedStar Health
Numerica Credit Union

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855.568.8634 (855.5.NUVODIA)
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2818 N Sullivan Rd #120
Spokane Valley, WA 99216

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